MJ Diamonds will ship your purchase to the address provided in your payment as soon as it can be. Certain items are made to order, and therefore will be shipped out in approximately the number of business days indicated on the product page. If you need it sooner than projected please let us know so that we may work with you & do our best to meet your requirements when possible. MJ Diamonds offers a 7 Day Return or Exchange Policy & Money Back Guarantee on all website purchases. Please note that items bought in the store will be subject to the return policy of the store location: MJ Diamonds offers exchange only within the first 10 days of the purchase date. There are no refunds. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for any item of the same price. If there is any¬†assistance you require with your order please contact us and we will do our best to resolve any issues. Returns or exchanges are allowed within a 30 day period of your receiving the piece. As long as your item is returned to MJ Diamonds in the state in which it was received, you will be refunded for your purchase minus shipping. Other than cases with manufacturing defects, the buyer is responsible for the return shipping of the item. If an item has been altered or damaged by the customer MJ Diamonds reserves the right to charge a restocking fee or reject the return based on the state of the item returned. MJ Diamonds is not responsible for any customs, duties, or you may incur for any orders shipping outside of the US. If you are sending an item back for an exchange or return, you must first request an RMA number for your package.¬† You can do so by contacting us by phone or email at [email protected]. Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. MJ Diamonds is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt or order number. Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package. MJ Diamonds reserves the right to cancel any order flagged as fraudulent by our payment processing gateways. For any queries please contact us.